Privacy Policy for Accommodation Property Effective Date: 1 August 2023
1. Introduction
Welcome to Hotel Numbi & Garden Suites. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our accommodation services or visit our website. We are committed to protecting your privacy and ensuring the confidentiality of your personal information. By accessing or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect various types of personal information from you, which may include but is not limited to:
• Name
• Contact information (e.g., email address, phone number, address)
• Payment and billing information
• Government-issued identification (e.g., passport, driver's license) for registration purposes
• Special requests or preferences related to your stay
2.2 Non-Personal Information
We may also gather non-personal information automatically when you interact with our website, including:
• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referral source
• Geographic location
3. How We Use Your Information
We may use your personal information for the following purposes:
• Facilitating your reservations and accommodation bookings
• Processing payments and invoicing
• Communicating with you regarding your stay or any inquiries
• Sending you marketing and promotional materials (if you have opted-in to receive them)
• Improving our services, website, and customer experience
• Addressing and resolving any issues related to your stay
4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your personal information is no longer needed, we will securely dispose of it.
5. How We Share Your Information
We may share your personal information with the following parties under specific circumstances:
• Service Providers: We may engage third-party service providers to assist us in providing our services. These providers are contractually bound to safeguard your information and use it only for the purposes specified by us.
• Legal Obligations: We may disclose your information if required by law or in response to valid legal requests.
6. Your Choices and Rights
6.1 Opting Out
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.
6.2 Access and Correction
You have the right to access and update your personal information held by us. If you believe that any information we have is inaccurate or incomplete, please contact us, and we will make reasonable efforts to correct it.
7. Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is entirely secure, so we cannot guarantee its absolute security.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information promptly.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be available on our website. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Hotel Numbi & Garden Suites Email: info@hotelnumbi.co.za
Tel: (013) 737 7301/02/03
By using our services or accessing our website, you agree to the terms and conditions outlined in this Privacy Policy.